Making our website accessible for all users

Our website is always being updated and improved. We've tried to build it in a way that places accessibility and usability at the centre.   

We've introduced many new accessibility features to help make your experience of our website as positive as possible, so it should be usable with screen magnifiers and your operating system’s speech recognition software.

We'd be very grateful for your feedback on how accessible our site is for you, so that we can keep improving it. Please email feedback to


Help using computers, the web and assistive technology

If you need extra help in using computers, the web and assistive technology, we recommend BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and how to make it easier to use the web.


Browsers we support

Our accessibility features work when using the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Android browser
  • Internet Explorer 11 or later, including Microsoft Edge.

We have chosen these browsers because they are the most common, covering over 98 per cent of all web users.


Get the best experience


Making the text bigger

You may be able to change the text size in your browser.


Change the colours

We’ve tried to use colours that make the words on our webpages easy to read, but we know that some people have trouble with reading text on certain colours. You may be able to use your own colours with your browser.


Document downloads

For documents provided in PDF or Word document format, you may need to install some free software:


Heading structure

We do our best to ensure that all pages of our website have a correct heading structure, which makes them easier to navigate. We are working to ensure our most visited pages have a correct heading structure, and we are working to make sure that any new pages, as well as older pages on our site meet this standard.


Alternative formats

If you want any information on this site in an alternative format or language please email with your details and tell us what you need. If it’s easier, you can call the Communications Team on 0115 850 8190.



To make things easier for screen reader users, we try to ensure all main images in our site have alternative text that clearly describes what they show.



All the video content embedded on this site or on our YouTube channel have written transcripts available. If you’d like to request a copy, please contact with your details, and tell us what you need. If it’s easier, you can call the Communications Team on 0115 850 8190.

We use YouTube for our videos because it's the most accessible way to present videos online that we know of, however, we cannot control the accessibility of YouTube video functionality.


Content pulled in from social media, such as Twitter and Facebook

In some parts of our site, we display content that has been pulled in from social media sites such as Twitter and Facebook. These sites often restrict the ways in which content can be displayed, and sometimes this means it is not as accessible as we would like. We try to keep these to a minimum and provide alternative content.



We have ensured that all our iFrames are labelled with titles and alternative text. On a small number of pages, such as our jobs, charity shop and support service directories, some less common or older browsers we do not support, such as Internet Explorer 7, produce an unlabelled iFrame. This iFrame does not contain any content relevant to the user.


Visual design

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets, the content of each page is designed to be still readable, however to get the best experience, we would recommend upgrading your device or browser.


Accessibility problems across a large site

Some accessibility problems can only be checked by viewing every page of a site. We cannot do this as our site contains hundreds of pages and links.

If you find a problem on any page, please email and we'll do our absolute best to fix it.