How to give feedback about our services

We welcome compliments, suggestions and complaints as we value everyone who uses our services.

If you have been happy with the service we have provided, please let us know. It's as useful to us to hear what we’re doing right as it is to hear what we’re doing wrong. So let us know about your experience with P3.

Have a complaint?

If you wish to make a complaint about a service we have delivered or the way in which it was delivered, we set out our complaints procedure in 3 stages:

Tell a member of staff or manager about your dissatisfaction and they will try and put things right.

If a resolution is not possible and/or you feel your complaint has not been satisfactorily resolved, write to the manager or coordinator at your service. Your complaint will be acknowledged within 3 days. A senior member of staff will investigate the complaint and provide a written response within 20 working days.

If you choose to, you can also notify the local authority at this stage.

If you are not satisfied with the outcome you can appeal in writing to the Chief Operating Officer. A response will be provided in writing within 20 working days.

Chief Operating Officer
Eagle House, Cotmanhay Road
Ilkeston, Derbyshire
Tel: 0115 8508190