Looking for P3 Housing Association?
Go to P3 Housing
Looking for P3 Housing Association?
Go to P3 Housing
From time to time there are things that can happen around you that provoke a strong response and reaction. You might feel angry; upset or frustrated and know that you need to do something about it.
The first thing to do is prepare your thoughts and ideas. Ask yourself these questions:
Next, identify and talk to a member of the P3 team who will help you get your voice heard and find the right solution for your concern.
Please note we have separate complaint procedures for P3 Housing and P3 Charity. Read on for more information about each below.
If you wish to make a complaint about a support service we have delivered or the way in which it was delivered, follow the 3 stages below.
Tell a P3 member of staff in person, via phone or email about your dissatisfaction and they will try and put things right informally within 5 working days.
If resolution is not possible at this stage and/or you feel your complaint has not been satisfactorily resolved, tell us or write to us. Your complaint will be acknowledged within three days. A senior member of staff will investigate the complaint and provide a written response within 20 working days. If the complaint is complex, this may mean an extension may be required to ensure the issue is investigated fully. If this is the case, we will let you know as soon as possible that an extension is needed.
If you are not satisfied with the Stage 2 outcome you should appeal in writing within 14 days of receipt of the written response to the Head of Service or equivalent. A further review will then take place, and a written response will be provided within 28 working days.
If you are a tenant with P3 Housing and wish to make a complaint about your home or the services we (or a contractor) have provided or the way in which it was delivered, follow the 2 stages on their complaints page.
If you have any suggestions or are happy with the service you receive then please let us know. It’s useful to us to hear what we’re doing right. Your experience with P3 will help us to shape and improve our services.
For more information, you can view our full P3 Charity procedure.
